as of January 2025


1. General
Ballon Adventures, Oberösterreich, Steiermark Adventures and Wien Adventurs are registered trademarks of  Adventures24 GmbH (AD24 for short), presents the adventure offers in a clear manner and makes a pre-selection for its customers.
 
AD24 is an agent for the leisure activities, but does not carry out the service independently. The organizers are various partners of AD24 (short "service partners") who carry out the service on their own account and are solely responsible for carrying out the leisure activities. The general terms and conditions of the organizers apply to the implementation.
 
A contract between AD24 and the customer is only concluded through the brokerage service; the following general terms and conditions also apply in the version valid at the time of the order. The contract regarding the booking and implementation of the respective leisure activity is concluded directly between the customer and the respective service partner. The fulfillment of the booked service is therefore not the subject of AD24's obligation to provide the service.
   
2. Vouchers
Two types of vouchers are offered, both of which are considered multi-purpose vouchers:
 
a) The voucher is issued for a specific value and can be used in the AD24 online shop to purchase any service (such as adventure vouchers or tickets). It is not possible to redeem a voucher directly with a service partner. If the value of the shopping cart in the AD24 online shop is higher than the remaining balance of the voucher, the difference must be paid. Conversely, if the value of the shopping cart in the AD24 online shop is lower than the amount of the voucher, a remaining balance remains on the voucher. The remaining balance can be checked online in the customer area using the voucher number.
 
b) The adventure voucher is a voucher for a specific offer, but this is only a pre-selection. Until activation (appointment arrangement), a different offer can be selected in the customer area, whereby the paid value shown on the voucher is credited towards the exchange. If the value of the selected offer exceeds the amount of the adventure voucher, the customer must pay the difference. If the value of the selected offer is less than the amount of the adventure voucher, a remaining balance will remain on the voucher. This remaining balance can be checked online in the customer area using the voucher code. The adventure vouchers must be activated online for a specific leisure activity so that the adventure voucher can be redeemed with the service partner. After activation, the customer and service partner receive each other's contact details and can set a date for the adventure. In some cases, a date can also be selected directly upon activation. The adventure voucher must be handed in to the service partner.
 
3. Validity:
The paid value of the voucher is secured for 30 years . For adventure vouchers , there is also a price guarantee for the pre-selected offer for 1 year from the date of issue. After this period has expired, the difference between the current price of the selected offer and the paid value shown on the voucher must be settled when booking.
 
Note: Even for vouchers issued as part of discounts or marketing campaigns, the voucher value stated on the voucher applies to the price guarantee and the extension.
 
Vouchers are freely transferable. However, it is the responsibility of the voucher holder to ensure that the person to whom the voucher is transferred meets the participation requirements. The voucher value cannot be paid out in cash.
 
Right of withdrawal for vouchers: According to the provisions of the Consumer Protection Act (KSchG), the buyer has the right to withdraw from the purchase within 14 days of receiving the voucher without giving reasons. To exercise the right of withdrawal, it is sufficient to return the voucher within this period. Print vouchers must be sent back to the postal address of Adventures24 GmbH (Langwiesen 15, 4910 Ried i.I., Austria); the customer bears the direct costs of the return. A sample cancellation form is available for download as a PDF file: 

cancellation form

4. Ticket
A ticket, like the two types of voucher, is a multi-purpose voucher inside. In addition to the adventure voucher, the date is already set for a ticket and it no longer needs to be activated. The right of withdrawal and exchange is excluded for tickets within the cancellation period. Exchanges are possible outside the cancellation period. 
 

If the adventure cannot take place due to force majeure, especially inclement weather conditions, it is possible to arrange a new date with the partner. Alternatively, the voucher can be converted free of charge into a voucher, which allows the holder to choose another offer from our range at a later date.

The decision as to whether bad weather conditions prevail that lead to the cancellation of the event rests solely with the service partner. No reimbursement will be made for any travel or accommodation costs that may arise.
 
5. Price guarantee
AD24's price guarantee refers to the service partner's normal sales price. Promotions or discounts for certain groups of people are excluded from the price guarantee.
 
6. Discount and advantage codes
Discount or advantage codes cannot be combined with other discount promotions. Only one discount code can be redeemed per order. Cash payments and subsequent credits to orders already placed are not possible.

7. Payment

All orders for vouchers and tickets can generally only be paid for by online payment (credit card, Apple Pay, Google Pay and instant bank transfer): The voucher is valid immediately and can be used straight away. On request, we also offer payment on account. In this case, the invoice amount must be transferred within one week of receipt of the invoice. The vouchers are only valid after full payment has been received.
 
8. Delivery
The voucher, packaged in gift form, is delivered by the Austrian or German postal service, typically within 3-7 working days, to the address specified when ordering. We cannot guarantee the delivery times of the postal service, so longer delivery times are to be expected in exceptional cases. For this reason, we ask that you order in good time. The PDF version for last-minute gift givers is of course available free of charge after a few minutes.
 
9. Physical requirements of the participants
Participation in certain leisure activities requires a minimum level of personal suitability (e.g. height, age, state of health, weight). These requirements are specified in the individual adventure descriptions. The purchaser of a voucher or ticket is responsible for ensuring that the person who is to take part in the respective leisure activity meets the minimum requirements. A refund of the purchase price is excluded in the event that the minimum requirements are not met.
 
10. Right of withdrawal from AD24
Until a leisure activity is activated by the voucher holder, AD24 is entitled to withdraw from the contract for good cause. Good cause is, for example:
 - the organizer is no longer a service partner of AD24 or has generally ceased its business
 - the service partner cannot reasonably be expected to carry out the experience financially
 - force majeure
 If one of these cases occurs, AD24 will inform you immediately.
 
If the contract is cancelled for good cause, the customer will receive the booking price paid to AD24 back immediately. The customer also has the option of booking an equivalent adventure from the AD24 range . Further claims against AD24, in particular claims for damages (e.g. travel costs, overnight accommodation), are excluded.
 
11. Changes to the offer
AD24 reserves the right to make changes to the person of the service partner or the leisure activity. In the event of a significant change to the content of a leisure activity, the customer is entitled to withdraw from the contract free of charge or to choose an equivalent leisure activity from AD24's range.
 
12. Liability of Adventures24 GmbH
Information about arranged leisure activities (adventures/experiences) is based exclusively on the information provided by the service partners and is not a guarantee from AD24 to the customer.
 
1. AD24 is not liable for the provision of the arranged leisure activities by the service partner, but only for the careful selection of the respective service partner, the proper arrangement of the experience and the proper and verifiable transmission of information, advertisements, declarations of intent and payments between customers and service partners.

2. For damages resulting from the violation of contractual obligations, AD24 is liable without limitation up to the amount of the price of the arranged experience. AD24 is only liable for damages beyond this in the event of intent or gross negligence.
 
3. AD24 accepts no liability for the unlawful redemption of vouchers. If vouchers or tickets are lost or stolen, the customer is obliged to contact AD24 immediately so that the code can be blocked.
 
 13. Other provisions
The invalidity of individual provisions of the brokerage agreement or the general terms and conditions does not result in the invalidity of the entire contract.
  
1. The place of jurisdiction for all legal disputes arising from a contract with a business customer is the relevant court in Ried im Innkreis. 
 
2. All image and text material may only be used with the consent of AD24.